Last updated · July 2026

Terms, in plain English.

The rules of the road for using Plaza. We tried to make them readable.

§ 1 What Plaza does

We design, build, and maintain websites for small businesses. The core product has two parts:

Build: a one-time $599 site build.
Plans: monthly subscriptions (Run+ from $24/mo, Care+ from $59/mo, Grow from $119/mo) that keep your site running, updated, and supported.

Everything is delivered by real humans, not templates or auto-generated pages.

§ 2 Signing up

When you sign up, you're saying:

You're at least 18 years old.
You own the business or have authority to buy on its behalf.
The information you give us is accurate.

§ 3 What we build

Your Build includes:

A custom-designed multi-page website using your brand and content.
Domain setup and hosting configuration.
Two rounds of revisions before launch.

If your project needs more than what's included (ecommerce beyond a certain scope, integrations we don't normally do), we'll quote it separately and get your approval before starting.

§ 4 Plans and billing

Plans (Run+, Care+, Grow) are month-to-month by default. You can cancel any time.

If you choose annual billing, you commit to 12 months at the discounted annual rate. Annual plans are non-refundable after day 30.

We charge on the day-of-month you first signed up. Failed payments trigger a retry cycle over 7 days; after that, the plan pauses until a working card is on file.

§ 5 Launch offer

While active, the launch offer gives new customers:

50% off the build cost, AND
The first month free on any plan you choose (if paying monthly), OR
50% off the first three months of any plan (if paying annually).

Applies to migrations too. Limited to the first 100 new customers. We reserve the right to end the offer at any time.

§ 6 Ownership

Your content is yours. Photos, copy, logos, brand assets you provide stay yours.
Your site code is yours once your build is paid in full. If you leave, we'll hand you a clean copy.
The tools we use to run the service (our editor, our back office, our infrastructure) stay ours.

§ 7 Refunds

Build: Full refund if you cancel before your kickoff meeting. After kickoff, your downpayment is non-refundable and any balance paid is refunded. Once design work begins, no refund.
Monthly plans (Run+, Care+, Grow): Cancel anytime. No refund for the current billing period, no charge going forward.
Annual plans: Full refund within 30 days of purchase. After 30 days, no refund but service continues through end of your paid term.

More detail on our refunds page.

§ 8 Cancellation

Cancel from your account dashboard, or email [email protected]. There's no cancellation fee. We'll help you export your data if you want it.

§ 9 Acceptable use

Don't use Plaza to host illegal content, run scams, distribute malware, or violate someone else's rights. If you do, we'll shut the site down and refund the current month's plan.

§ 10 Liability

Plaza is provided as-is. We work hard to keep it running, but we can't guarantee 100% uptime. Our total liability for anything that goes wrong is capped at what you paid us in the last 12 months.

§ 11 Governing law

These terms are governed by California law. Disputes are handled in Alameda County, California, unless we mutually agree to arbitration.

§ 12 Changes to these terms

If we change anything material, we'll email active customers at least 30 days before it takes effect. You can cancel any time if you don't like the change.

§ 13 Contact

[email protected]. Real humans reply, usually within 24 hours.