Last updated · September 20, 2026
The agreement between your business and Plaza for Plaza Sites, Plaza Cards, and related services.
These Terms of Service are a binding contract between you and Matthew Geske, doing business as PlazaSites ("Plaza," "we," "us," or "our"). By creating an account, purchasing or using a service, clicking an acceptance box, or continuing to use a service after updated Terms take effect, you agree to these Terms, our Privacy Policy, Acceptable Use Policy, and Refund and Cancellation Policy.
If you use Plaza for a company or other organization, "you" includes that organization, and you represent that you have authority to bind it. If you do not agree, do not create an account, purchase, or use the services.
Plaza is offered only to customers in the United States for business or professional use. You must be at least 18 years old and be a business owner, sole proprietor, freelancer, or person authorized to act for a business. Plaza is not offered for personal or household use, to minors, or to customers located outside the United States.
You must provide accurate account information, keep it current, protect your credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity through your account except to the extent caused by Plaza's breach of these Terms or applicable law.
Plaza provides two related product families for small businesses:
The scope, price, billing interval, included features, limits, timeline, and any special commitments shown in an order form, written quote, or checkout are part of this agreement. If a signed order form expressly conflicts with these Terms, the order form controls only for that order.
A Plaza Sites Build includes only the scope stated in your quote or kickoff brief. Unless otherwise stated in writing, it includes a custom multi-page website using your approved brand and content, ordinary domain and hosting configuration, and two pre-launch revision rounds. Work outside the agreed scope requires a separate written quote or change approval.
You will provide timely, accurate content, approvals, access, and feedback. A delay by you may extend the delivery schedule. Plaza may rely on approvals and instructions from your account email or authorized representatives.
Plaza Sites. Run+, Care+, and Grow are available monthly or prepaid annually as shown at purchase. Monthly plans renew each month. Annual plans renew each year. There are no multi-year commitments unless a separate written order signed by both parties expressly says otherwise.
Plaza Cards. Free has no charge. Solo and Teams may be billed monthly or annually as shown at checkout. Paid Cards plans renew automatically for the selected billing period until cancelled.
You authorize Plaza and its payment processor to charge the payment method on file for recurring fees, approved one-time charges, applicable taxes, and other amounts clearly disclosed before purchase. Prices may change for a future renewal after reasonable advance notice, but a price change will not alter a period already paid. You are responsible for taxes other than taxes on Plaza's net income.
Failed, reversed, overdue, or disputed payments may cause suspension of paid services, a return to free entitlements, collection activity, or termination. You must promptly update an expired or invalid payment method.
While available to the first 100 eligible Plaza Sites customers, the launch offer provides 35% off the Build price plus either: (a) the first month free on a monthly Run+, Care+, or Grow plan; or (b) 35% off the first three months' equivalent plan price when an eligible annual plan is purchased. The completed quote or checkout controls the exact amount applied.
The offer may apply to eligible migrations, cannot be redeemed for cash, and cannot be combined with another promotion unless stated in writing. Plaza may end or replace the offer for future customers, but will honor an offer included in a completed purchase.
The Refund and Cancellation Policy is incorporated into these Terms. Monthly Sites plans and monthly Cards plans may be cancelled before renewal and remain active through the paid period. Annual Plaza Sites plans may be cancelled for a full refund within 30 days after the annual charge; after that window, the annual charge is non-refundable and service remains available through the paid year. Annual Plaza Cards charges are non-refundable after the annual period begins unless required by law or caused by a verified billing error.
Cancel Plaza Cards through Plan & billing on the Your Cards page. Cancel Plaza Sites by emailing [email protected] from the account email. Cancellation prevents the next renewal; it does not erase amounts already due.
You, not Plaza, select and control Customer Content. You represent and warrant that you have all rights, licenses, permissions, notices, and consents needed for Plaza to process and publish it, and that it does not violate law, contract, privacy, publicity, intellectual-property, or other rights. You are responsible for the legality, accuracy, accessibility, and claims made through your site or cards, including products, services, promotions, regulated statements, images, reviews, links, and information collected from your own customers.
Plaza does not approve, endorse, or assume responsibility for Customer Content merely because it is hosted or assisted by Plaza. We are not required to monitor content, but may review, preserve, restrict, disable, or remove content when we reasonably believe it violates these Terms, the Acceptable Use Policy, another person's rights, a valid legal request, or poses risk to users, Plaza, or third parties.
You must comply with our Acceptable Use Policy. You may not use Plaza for illegal activity, infringement, exploitation, fraud, impersonation, malware, unauthorized access, privacy violations, deceptive practices, or content that creates a material safety or security risk.
Depending on severity, Plaza may remove content, limit features, suspend access, preserve evidence, notify affected parties, report suspected unlawful conduct, or terminate an account. We may act without advance notice when reasonably necessary to prevent harm, comply with law, protect infrastructure, or preserve evidence. A suspension or termination caused by your violation does not create a right to a refund.
Plaza Sites and Plaza Cards have separate referral programs, and credits from one program do not transfer to the other.
Referral credits have no cash value, are not property, are non-transferable, may expire as disclosed, and may be withheld or reversed if a qualifying payment is refunded, disputed, fraudulent, abusive, or otherwise invalid. Plaza may correct errors and prevent self-referrals, duplicate accounts, or manipulation.
Plaza may interoperate with Stripe, Google, Cloudflare, Resend, domain registrars, social networks, and other third-party services. Their terms and privacy practices apply to their services. Plaza is not responsible for a third party's acts, outages, policy changes, account restrictions, or content, but we will use commercially reasonable efforts to help diagnose service issues within our control.
Plaza uses administrative, technical, and physical safeguards designed to protect the service and personal information. No internet service, transmission, or storage system is guaranteed to be uninterrupted, error-free, or completely secure. You are responsible for using strong unique credentials, limiting authorized users, maintaining appropriate copies of critical business information, and promptly reporting suspected compromise.
To the extent required by applicable law, Plaza will investigate and provide legally required notices of a qualifying security incident. Nothing in these Terms excludes a responsibility that cannot lawfully be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." PLAZA DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING. PLAZA DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, SPECIFIC SEARCH RANKINGS, REVENUE, LEADS, SALES, BUSINESS RESULTS, OR THAT THIRD-PARTY SERVICES WILL REMAIN AVAILABLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAZA AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR BUSINESS INTERRUPTION, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLAZA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID PLAZA FOR THE AFFECTED SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits apply regardless of legal theory and allocate risk between the parties. They do not limit liability that applicable law does not permit to be limited, including liability for fraud or willful misconduct.
You will defend, indemnify, and hold harmless Plaza and its contractors, suppliers, and representatives from third-party claims, damages, judgments, losses, liabilities, penalties, costs, and reasonable legal fees arising from: (a) Customer Content; (b) your products, services, advertising, or business practices; (c) your violation of law, these Terms, or another person's rights; or (d) misuse of the services by you or your authorized users. Plaza will promptly notify you of a covered claim and provide reasonable cooperation. You may not settle a claim in a way that admits fault by or imposes obligations on Plaza without Plaza's written consent.
You may stop using the services and cancel renewals as described above. Plaza may suspend or terminate service for material breach, nonpayment, unlawful activity, security risk, repeated infringement, or conduct that materially harms the service or others. When practical, Plaza will provide notice and a reasonable opportunity to cure, but immediate action may be taken for urgent risk or legal compliance.
After termination, access may end and public pages may be disabled. On request and subject to payment of amounts due, Plaza will provide a reasonable export of available site deliverables or Customer Content when technically feasible. Plaza may retain information as required for legal, security, backup, fraud-prevention, and financial-record purposes. Sections that by nature should survive will survive, including ownership, payment obligations, disclaimers, liability limits, indemnity, disputes, and general terms.
Before starting arbitration or a lawsuit other than an eligible small-claims matter, the complaining party must send an individual written notice describing the dispute, the supporting facts, the account email, and the requested resolution. Send notices to [email protected] and the mailing address below. The parties will attempt in good faith to resolve the dispute for 30 days after receipt. Applicable filing deadlines are tolled during that period to the extent permitted by law.
Except for an eligible individual small-claims case, a request for temporary or preliminary relief to protect intellectual property or system security, or a claim that applicable law does not allow to be arbitrated, any dispute arising from these Terms or the services will be resolved by binding individual arbitration administered by the American Arbitration Association under the rules applicable to the dispute. The Federal Arbitration Act governs this section. Arbitration may occur by video, telephone, documents, or in Alameda County, California, as the arbitrator determines. The arbitrator may award the same individual remedies a court could award.
No class actions. You and Plaza each waive the right to a jury trial and agree to bring claims only in an individual capacity, not as a plaintiff, class member, private attorney general, or representative in a class, collective, consolidated, or representative proceeding. If this class waiver is found unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after the arbitrable issues are resolved.
30-day opt-out. You may opt out of arbitration by emailing [email protected] within 30 days after first accepting these Terms. Include your name, business name, account email, mailing address, and a clear statement that you opt out of arbitration. Opting out will not affect your account or other Terms.
California law governs these Terms without regard to conflict-of-law rules. For disputes not subject to arbitration, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Alameda County, California, except either party may bring an eligible individual claim in small-claims court.
You may not assign these Terms without Plaza's written consent. Plaza may assign them in connection with a reorganization, financing, sale of assets, merger, or transfer of the business to a successor entity, including a future Plaza limited-liability company. These Terms, incorporated policies, and applicable order forms are the entire agreement about the services and supersede prior discussions on the same subject. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder will remain effective. Electronic notices and signatures satisfy writing requirements.
Plaza may update these Terms. For a material change affecting active paid customers, we will provide advance notice by email, account notice, or both, and state the effective date. Changes apply prospectively. If you do not agree, you may stop using the service and cancel future renewals before the new Terms take effect. Changes required for law, safety, security, or abuse prevention may take effect sooner.
Matthew Geske dba PlazaSites
330 17th St., Unit 1010
Oakland, CA 94612
United States
+1 (510) 485-9567
[email protected]
[email protected]