Straightforward and stated up front. Nothing hidden, nothing weird.
Full refund if you cancel before your kickoff meeting. After kickoff, your downpayment is non-refundable and any balance paid is refunded. Once design work begins, no refund.
Cancel anytime. Service continues through the current paid month; that month is not refundable and there is no future charge.
Request cancellation within 30 days after the annual charge for a full refund. After 30 days, the annual charge is non-refundable; cancellation stops the next renewal and service continues through the paid year.
Monthly and annual charges are non-refundable after the billing period begins. Cancel before renewal to stop the next charge; paid features remain available through the current paid period.
Your downpayment secures a build slot on our calendar. If you cancel any time before your scheduled kickoff meeting, you receive a full refund of every dollar paid, downpayment and balance both, within 5 business days. Your build slot is released.
Once we have met with you at your kickoff meeting, we consider your slot committed. Your downpayment is non-refundable at this point because it holds your slot on our production calendar and covers the direct cost of the kickoff brief and slot allocation. If you cancel after kickoff but before we start design work, any balance already paid is refunded within 5 business days, and no future balance is charged.
Once a Plaza designer opens your kickoff brief and starts building, the build fee is non-refundable in full. You keep ownership of your site files, content, and any draft work delivered to that point.
If your launched site does not match what was agreed in writing at your kickoff meeting, email [email protected] within 14 days of launch. We will revise it at no extra cost. Builds include revision rounds and we extend them for legitimate scope concerns. Refunds for subjective preferences that were not written into the kickoff brief are not available. If after good-faith revision, we cannot deliver what was explicitly agreed at kickoff, Plaza may issue a partial refund at its sole discretion.
Monthly Run+, Care+, and Grow plans are month-to-month. Cancel by emailing us. There is no cancellation fee or remaining-term balance. The current paid month is not refundable, and service continues through the end of that period. After that, no further charges are made.
Annual Run+, Care+, and Grow plans are prepaid for one year. If you request cancellation within 30 days after the annual charge, we will refund that annual plan charge in full and end the plan. After 30 days, the annual charge is non-refundable; cancellation prevents the next annual renewal and service continues through the paid year. There are no multi-year commitments unless a separate written order signed by both parties says otherwise.
If you were charged in error, duplicate charge or a charge after confirming cancellation, email [email protected] with your account email and the amount. Verified errors are refunded within 5 business days.
Cancel before your next renewal to stop the next monthly charge. The current month is non-refundable, and your paid features continue through its end.
Annual charges cover the full year and are non-refundable after that billing period begins. Cancel before the renewal date to stop the next annual charge. Your paid features continue through the end of the paid year.
Your account returns to the Free plan. Your cards and saved designs are not deleted, but cards above the Free plan limit may be paused until you subscribe again.
Log in, open Your Cards, and use Cancel subscription in the Plan & billing panel.
Email [email protected] from the address on your account, or reply to any billing email.
Your account email and, if you have one, your customer ID from any invoice.
You receive a written cancellation confirmation within 1 business day. Keep it for your records.
Email [email protected] from the account email on file with:
Response time: within 1 business day. Approved refunds land within 5 business days.
Before opening a chargeback with your bank, email [email protected] first. We are a small team, and we can usually resolve billing disputes within one business day. Filing a chargeback without contacting us adds fees on our end and delays your resolution.
If you file a chargeback while a refund request is already in progress with us, the chargeback overrides the refund request and we deal with your bank directly. In that case, our records of the work delivered will be provided to the bank.
Within 1 business day, Monday to Friday, 7am to 7pm Pacific.
Use the contact form.
+1 (510) 485-9567
330 17th St., Unit 1010, Oakland, CA 94612
Email us and we will make it right. No bots, no runaround.