Straight-forward and stated up front. Nothing hidden, nothing weird.
Full refund if you cancel before your kickoff meeting. After kickoff, your downpayment is non-refundable and any balance paid is refunded. Once design work begins, no refund.
Cancel anytime. No refund for the current billing period, no charge going forward.
Refundable in full within 30 days of purchase. After 30 days, no refund and service continues through end of your paid term.
Your downpayment secures a build slot on our calendar. If you cancel any time before your scheduled kickoff meeting, you receive a full refund of every dollar paid, downpayment and balance both, within 5 business days. Your build slot is released.
Once we have met with you at your kickoff meeting, we consider your slot committed. Your downpayment is non-refundable at this point because it holds your slot on our production calendar and covers the direct cost of the kickoff brief and slot allocation. If you cancel after kickoff but before we start design work, any balance already paid is refunded within 5 business days, and no future balance is charged.
Once a Plaza designer opens your kickoff brief and starts building, the build fee is non-refundable in full. You keep ownership of your site files, content, and any draft work delivered to that point.
If your launched site does not match what was agreed in writing at your kickoff meeting, email [email protected] within 14 days of launch. We will revise it at no extra cost. Builds include revision rounds and we extend them for legitimate scope concerns. Refunds for subjective preferences that were not written into the kickoff brief are not available. If after good-faith revision, we cannot deliver what was explicitly agreed at kickoff, Plaza may issue a partial refund at its sole discretion.
Monthly plans are month-to-month. Cancel from your dashboard or by emailing us. There is no cancellation fee and no penalty. The current billing period is not refundable, and service continues through the end of that period. After that, no further charges are made.
Annual plans are billed once and cover 12 months at a discounted rate. If you cancel within 30 days of purchase, we refund the full annual amount. After 30 days, no refund is issued and service continues through the end of your paid term.
If you were charged in error, duplicate charge or a charge after confirming cancellation, email [email protected] with your account email and the amount. Verified errors are refunded within 5 business days.
Log in at plazasites.com, go to Account → Plan → Cancel.
Send a note to [email protected] from the email address on your account, or reply to any billing email.
Your account email and, if you have one, your customer ID from any invoice.
You receive a written cancellation confirmation within 1 business day. Keep it for your records.
Email [email protected] from the account email on file with:
Response time: within 1 business day. Approved refunds land within 5 business days.
Before opening a chargeback with your bank, email [email protected] first. We are a small team, and we can usually resolve billing disputes within one business day. Filing a chargeback without contacting us adds fees on our end and delays your resolution.
If you file a chargeback while a refund request is already in progress with us, the chargeback overrides the refund request and we deal with your bank directly. In that case, our records of the work delivered will be provided to the bank.
Within 1 business day, Monday to Friday, 7am to 7pm Pacific.
Use the contact form.
Email us and we will make it right. No bots, no runaround.